It's all about customer service

I usually try to stay positive and upbeat when I blog, but I wanted to tell you about a recent experience I had with my wireless phone service.

Let me start out by saying that I worked in retail from when I was 16 to 22. I understand that often times when people are complaining about an issue, 8 times out of 10, the problem is not your fault. I get it.

I got married about a year and a half ago and before we were married, we shared a wireless plan with him as the primary user, and me as a second line. My wireless company (which shall remain nameless) still has me listed under my maiden name. I have been trying ever since to change my "authorized user" status since September of 2008 with no luck.

I completely understand all the headaches that come with a name change. The County Courthouse, the DMV, the Social Security Office, my bank-- all places I have successfully been able to change my name with minimal stress.

I would write this off as just another hoop to jump through, had I just not gotten a new phone in November and been with my husband in person at the wireless store asking them to change my name. So when you tell me today that my husband has to ok changing my name in person at a retail store, I get a little frustrated. 

Bottom line: We all need to remember that in our jobs, we use customer service every day. If you say you are going to do something, make it happen. If you run into an issue, explain it the best you can and offer everything possible to fix the situation. If you promise something, deliver it.

There are many customers who are far more willing to badmouth your company by name than I am.